The customer says what they’re looking for, and the agent finds the right product from the catalog, compares, routes to campaigns and returns, shipping and warranty questions. From sales to support in a single conversation.
The customer describes their need, and the agent finds and compares suitable products. The path to the right product is far shorter than browsing a category tree.
Post-order questions go to the agent: where is the shipment, how to return, how long is the warranty. All answered from the approved knowledge base, reducing the support load.
Finds products by need, compares them and routes to the cart.
Answers return, shipping, warranty and campaign questions.
Moves abandoned carts and undecided customers to action.
Set up for any e-commerce business with a catalog. It connects to your existing infrastructure and combines sales and support in a single experience.
Better product discovery, less abandonment, a lighter support load.